Refund & Cancellation Policy

1. What you pay

1. Prices are in USD. [PLACEHOLDER — confirm: whether prices include VAT/KDV or taxes are added at checkout]
2. Paid plans are charged when they start and then every month on the same day, until you cancel. Each tool is billed separately.
3. Payments are processed by Stripe. We never see or store card numbers.

2. How to cancel

1. Sign in and open Billing. Use "Manage subscription" (Stripe) or "Cancel subscription" (iyzico) for the tool you want to cancel. You can also write to [PLACEHOLDER — confirm: customer-service e-mail].
2. Cancelling stops the next renewal. The last charge is the one at the start of your current monthly period. Nothing more is charged after that.
3. Your plan stays active until the end of that period. What happens after it ends is described in section 7 of the Terms & Conditions.

3. Refunds of payments

1. Payments already made are not refunded. When you cancel, no further payment is taken and your plan stays active until the end of the period you have paid for. This does not affect any rights you have under mandatory consumer law.
2. If we charged you by mistake (for example twice, or after you cancelled), we refund the wrong amount to the same payment method.
3. Enterprise plans follow the refund terms of the written agreement.
4. [PLACEHOLDER — lawyer to confirm: wording on any statutory right of withdrawal for digital services that applies to consumers]

4. MASETOOL training quota (jobs, not money)

1. A training job counts against your monthly quota when you submit it.
2. It is given back to your quota if you cancel it before training starts, or if it fails because of a fault on our side (once per job).
3. A job that failed through our fault can be retried at no extra job. Retries never count again.
4. It still counts if you cancel it after training started, if it reached its time limit, or if it could not start because your licence had ended.
5. Quota is not money: unused jobs are not paid back and do not carry over to the next period.

5. MADETOOL solver time

The solver time a run uses counts towards your monthly solver time, whatever the result of the run.

6. Billing questions and disputes

1. Write to [PLACEHOLDER — confirm: customer-service e-mail] with your account e-mail and the charge in question. We answer within [PLACEHOLDER — confirm: e.g. 2 business days].
2. Please contact us before you open a dispute with your bank, so we can fix the problem quickly.
3. [PLACEHOLDER — confirm: company legal name], [PLACEHOLDER — confirm: registered address], [PLACEHOLDER — confirm: country of registration].